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PAYMENTS

Cover Vibes accepts multiple payment methods, including Debit Cards, Credit Cards, NetBanking, and Wallets.

SHIPPING

Cover Vibes delivers to cities across India. Orders are typically delivered within 4-7 working days. Customers are responsible for any import duties that may apply to their order.

If you have any queries about the delivery time for your location, please reach out to us at support@covervibes.com.

Once your order is shipped, it will be sent to the address provided during checkout. If you're unable to receive the order after three delivery attempts, it will be returned to our warehouse.

Refunds for returned orders (RTO) will not be processed. However, you can request a re-shipment with updated address and contact details. We will reship the item on the next working day.

RETURNS

At Cover Vibes, we offer a replacement guarantee if you receive a damaged or defective product. To request a replacement, please contact us within 3 days of receiving your order at support@covervibes.com. We’ll provide instructions for returning the item, and a replacement will be sent once the return is received.

Please note that we do not offer exchanges for wrong items ordered by customers.

Due to differences in screen displays (brightness, contrast, and resolution), we cannot guarantee the accuracy of colors displayed on your monitor.

Returns/exchanges are not accepted for reasons such as product dislike or incorrect product orders.

Conditions for Replacement or Refund

To qualify for a replacement, return, or refund, you must provide an unboxing video to support your claim. No claims will be accepted without this video.

Free replacements or refunds are offered under the following conditions:

• The item received is physically damaged (proof via unboxing video required).
• The item received is missing parts or accessories (proof via unboxing video required).
• The item received differs from its description on our product page.
• The item received is defective or malfunctioning (proof via unboxing video required).

You have 3 calendar days from receiving the product to request a replacement or refund. If approved, we will process your refund to the original payment method within 7 working days.